Refund Policy

Effective Date: May 14, 2025

At Metapod Media Inc. (“we,” “us,” or “our”), we are committed to delivering high-quality digital marketing, web development, consultation, and technical support services through our website (www.metapodmediainc.com). This Refund Policy outlines the conditions under which refunds may be issued for services purchased, ensuring transparency and compliance with U.S. and Canadian laws, as well as Google Ads policies.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • The service was not delivered as described in the agreed scope or could not be provided due to our error.

  • The service materially failed to meet the specifications outlined at the time of purchase.

  • A refund request is submitted within 14 calendar days of the original purchase date or service delivery date, whichever is later.

We ensure all service descriptions are accurate and transparent, in compliance with Google Ads Misrepresentation policies, to avoid misleading claims about deliverables, pricing, or outcomes.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • The customer fails to provide necessary information, access, or cooperation required to perform the service, as agreed upon.

  • The service was fully delivered and met the agreed-upon objectives, as outlined in the service agreement.

  • Refund requests are submitted after 14 calendar days from the purchase or delivery date.

  • Subscription or recurring charges were incurred due to failure to cancel before the renewal date, as disclosed at the time of purchase.

  • Services involving significant time, third-party costs (e.g., ad spend, software licenses), or resources have been partially or fully completed.

  • Dissatisfaction arises from subjective expectations not explicitly included in the service scope.

We do not guarantee specific outcomes (e.g., SEO rankings, sales increases) unless explicitly stated in writing, in line with Google Ads policies prohibiting misleading performance claims.

3. How to Request a Refund

To request a refund:

  • Email us at support@metapodmediainc.com with:

    • Your full name and contact information.

    • Details of the purchased service (e.g., order number, date of purchase).

    • A clear explanation of the issue, including any supporting documentation (e.g., screenshots, correspondence).

  • Refund requests will be reviewed within 5–7 business days, and you will receive a response with the outcome.

  • Approved refunds will be processed promptly, subject to the terms below.

We maintain transparent communication throughout the refund process, ensuring no hidden fees or deceptive practices, as required by Google Ads Unacceptable Business Practices policies and U.S./Canadian consumer protection laws.

4. Method of Refund

If approved, refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, typically taking 7–14 business days. Partial refunds may be offered for partially completed services, proportional to the work delivered.

All refund transactions are conducted securely and transparently, with no unauthorized charges, in compliance with Google Ads policies and applicable laws (e.g., U.S. Electronic Fund Transfer Act, Canada’s Consumer Protection Act).

5. Destination Requirements for Refund Information

Our website (www.metapodmediainc.com) and related landing pages provide clear, accessible information about this Refund Policy, including:

  • A functional, secure (HTTPS) page that loads quickly and is mobile-friendly.

  • No unnecessary pop-ups, malware, or deceptive redirects.

  • Visible contact details and business identity, as required by Google Ads Destination Requirements.

This ensures users can easily access and understand our refund process, fostering trust and compliance with U.S. and Canadian transparency regulations.

6. Chargebacks and Disputes

We encourage customers to contact us directly at support@metapodmediainc.com before initiating a chargeback. Unauthorized or fraudulent chargebacks may be contested, and we reserve the right to:

  • Suspend or terminate services for accounts involved in unresolved disputes.

  • Pursue legal remedies under applicable U.S. and Canadian laws.

  • This approach aligns with Google Ads policies against deceptive practices and ensures fair resolution of disputes.

7. Compliance with Laws and Google Ads Policies

Metapod Media Inc. operates in full compliance with:

  • U.S. Laws: Including the Federal Trade Commission Act (prohibiting deceptive practices), California Consumer Privacy Act (CCPA), and state consumer protection laws.

  • Canadian Laws: Including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and provincial consumer protection laws (e.g., Ontario’s Consumer Protection Act).

  • Google Ads Policies:

    • Misrepresentation: We provide accurate service descriptions, avoid false performance guarantees, and clearly disclose pricing and limitations in all promotional materials.

    • Destination Requirements: Our website and landing pages are secure, functional, and transparent, with clear policies and contact information.

    • Unacceptable Business Practices: We prohibit hidden fees, unauthorized data collection, and violations of third-party platform policies (e.g., Google, Meta).

Our Privacy Policy (available at www.metapodmediainc.com/privacy-policy) details how we handle personal data, ensuring compliance with data protection laws and Google’s requirements for user consent.

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy. We will notify customers of material changes via email or website announcements, as required by U.S. and Canadian consumer protection laws.

9. Contact Us

For refund inquiries or concerns, please contact:

Metapod Media Inc. is committed to resolving all inquiries promptly and transparently, ensuring a positive experience for our customers.